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What's Inside Performance Management - Why Doesn't It Work- Table of Contents

Forward - Introduction

Chapter 1 - Traditional Performance Management - The Theory

Overview
What Is Performance Management Supposed To Accomplish?
What Does Performance Management Assume About Organizations & Performance?
Is There A Downside To Performance Management?

Chapter 2 - Performance Management - The Practice
Frequency of Planning & Review
On Executive and Management Performance Management
Managers On Appraisal
Employees On Appraisal
On Training & Career Development
On Participation & Goal Setting
Assessment of Performance Management In Practice
Why Does Performance Management Fail? Summary

Chapter 3 - The New High Performance Organization
Introduction
The New High Performance Organization
Conclusion

Chapter 4 - The Effectiveness Enhancement System
Introduction
Establishing Requirements
What Effectiveness Enhancement Is NOT!
Summary
Effectiveness Enhancement System Requirements Summary Sheet

Chapter 5 - Enter The Customer - Designing Your System
Introduction
Step 1 - Defining Your Customers
Step 2 - Defining Your Own Needs As A Customer
Step 3 - Identifying What Your Supervisors Need
Step 4 - Identifying Needs of Employees
Step 5 - Bringing It All Together
Step 6 - Consider Other Players
Step 7 - Do It!
Summary

Chapter 6 - Innovative Ideas
Introduction
"Using Your Head" System
Bi-Directional Enhancement
Quality Service Guidelines Model
The Group Appraisal Model
Epilogue - Some Reflective Comments

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Diagnosing Performance Problems - A Constructive Approach To Improving Employee Performance
Getting The Most From Performance Appraisals For Employees Helpcard