The Performance Management & Appraisal Help Center - Mastering The Building Blocks of Performance Management & Performance Appraisals	Performance Management & Appraisal Books By Robert Bacal

Free Performance Management and Appraisal White Papers, Guides and Webcasts

Performance Management - A Briefcase Book Full Table of Contents

Below is the full table of contents from Performance Management - A Briefcase Book published by McGraw-Hill, and authored by Robert Bacal. For more information on this book, please click here

	Contents
1.	Preface Performance Management: An Overview	ix 1
	What's Wrong with This Picture?	1
	Is There Hope?	2
	Performance Management: What Is It?	3
	What Performance Management Isn't	4
	What's the Payoff for Using Performance Management?	5
	Manager's Checklist for Chapter 1	10
2.	The Challenge of Performance Management	11
	Why Do So Many People Try to Avoid Performance Management?	12
	Criteria for Performance Management That Works	17
	When Performance Management Approaches Don't Work	22
	Manager's Checklist for Chapter 2	24
3.	Performance Management as a System	25
	What Is a System?	26
	The Components of a Performance Management System	26
	Where Performance Management Fits into the Big Picture	38
	Manager's Checklist for Chapter 3	40

4.	Getting Ready: Preparing to Start the Process	41
	Getting Your Information and Data	41
	Preparing and Educating Staff	48
	Manager's Checklist for Chapter 4	52
5.	Performance Planning	53
	Some Issues	54
	An Overview of the Performance Planning Process	55
	The Performance Planning Meeting	57
	The Follow-Up	67
	An Optional Step: Action Planning	68
	Manager's Checklist for Chapter 5	68
6.	Ongoing Performance Communication	69
	The Purpose	69
	The Outcomes (Communication + Deliverables)	71
	Formal Methods	72
	Informal Methods	79
	People Techniques	80
	Communication in Action	80
	Manager's Checklist for Chapter 6	82
7.	Data Gathering, Observing, and Documenting	83
	Why Do We Gather Data and Observe?	84
	What Do We Gather? What Do We Document?	85
	Manager's Checklist for Chapter 7	91
8.	Three Approaches to Evaluating Performance	92
	The Dilemma of Individual Performance Appraisal	93
	Rating Systems	95
	Ranking Systems	96
	Appraisal by Objectives and Standards	105
	Manager's Checklist for Chapter 8	108

9. The Performance Appraisal Meeting	109
What Makes the Process Work?	110
Preparing and Scheduling	112
The Appraisal Meeting	114
Manager's Checklist for Chapter 9	120
10. Performance Diagnosis and Improvement: The Key to Success	121
Causes of Success and "Less than Success"	122
The Performance Diagnosis/Improvement Steps	125
The People Process	131
Manager's Checklist for Chapter 10	132
11. Performance Management and Discipline	133
The Meaning of Discipline	134
Principles of Disciplinary Action	136
The Purpose of Disciplinary Action/Consequences	137
The Progressive Discipline Steps	137
Disciplinary Process in Action	142
Manager's Checklist for Chapter 11	148
12. Performance Management Variations	149
360-Degree Feedback/Evaluation Techniques	149
Bidirectional Evaluation	153
Effectiveness Enhancement Systems	155
The "Using Your Head No System System"	159
Manager's Checklist for Chapter 12	161
13. Questions Managers Ask	162
Links to Rewards and Pay for Performance	163
Performance Management and Staff Empowerment	166
Working within a Poor System	167
Do Staff Set Low Standards for Themselves?	168
Unrealistic Employee Ratings	169
The "I'm Too Busy to Do It" Excuse	170
Employee Preparation	171
Manager's Checklist for Chapter 13	174

The Performance Management & Appraisal Help Center - Mastering The Building Blocks of Performance Management & Performance Appraisals

Performance Management - A Briefcase Book Full Table of Contents