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Frequently Asked Questions About Performance Management, Performance Appraisals, Employee Reviews, Appraisal Forms and More

What Is BARS (Behaviorally Anchored Rating Scales)

BARS refers to Behaviourally Anchored Rating Scales. It was developed by Smith and Kendall to provide a better method of rating employees. It differs from "standard" rating scales in one central respect, in that it focuses on behaviors that are determined to be important for completing a job task or doing the job properly, rather than looking at more general employee characteristics (e.g. personality, vague work habits).

So, rather than having a rating item that says: Answers phone promptly and courteously, a BARS approach may break down that task into behaviors: For example:

• Answers phone within five rings.
• Greets caller with "Hello, This is the Dinkle Company, how may I help you?"

Notice how the BARS items are describe the important BEHAVIORS. Once those behaviors are identified for a particularly job, or employee, the items can be used to base a numerical or performance label on, let's say a five point, or seven point scale.

See Also: Are Behaviorally Anchored Rating Scales Superior To More General Approaches?